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Settlement Training That Results In Outcomes Find the best service for you. The Black Swan Group has 10+ years of experience dealing with business and individuals to take their negotiation skills to the next level. Which alternative satisfies your needs?

Chris Voss spent 24 years in the FBI and was the FBI's lead global kidnapping and captive negotiator for 4 years. He was an Instructor of International Organization Negotiation at Harvard and is an Accessory Professor at Georgetown and University of Southern California MBA programs. He is coauthor of Never Divide the Difference: Working out as If Your Life Depended on It by Chris Voss and Tahl Raz.

Podcast: Download (Period: 1:07:59 77. 8MB) [0:24] Jeremy's intro of this episode and his visitor, Christopher Voss. [1:59] Kidnapping in the Philippines and how the bad men matched Chris' settlement group. [10:36] How Chris discovered to utilize "that's right" as an effective negotiating strategy. [13:46] How compassion fits into the job of negotiation.

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[24:40] The skill of labeling in a settlement setting. [31:58] Utilizing matching to get individuals ready to respond or talk. [35:17] Chris' youth and maturing in Iowa. [39:26] The actions Chris takes to prepare himself for a negotiation. [46:41] Why there is always leverage in any settlement. [51:35] How Chris chose his co-author and stories not included in the book.

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[56:59] The least expensive point in Chris' profession and how he pressed through. [59:49] How to connect with Chris and discover more about settlement methods. In  Reference  may sound like some kind of manipulative ploy to get individuals to do what you want, but Christopher Voss, among the FBI's most effective captive arbitrators in history, states that settlement is not about manipulation, it's about understanding the person on the other side of the discussion.

Getting the person you are talking with to the point of stating "That's best" is a pivotal point in any negotiation. It's the point when you understand that you have actually understood their side of the argument which they are beginning to feel that you are someone who genuinely wants to assist them.